Travel Confidently - Part 2

A New Approach to Clean

This insight from Dr. Sauri and others on the Marriott Cleanliness Council is the underpinning of new cleanliness standards designed to mitigate the spread of the virus in hotels.

“Our approach has been to take the foundation that we have and introduce the appropriate changes that are key,” says Alex Ahluwalia, Marriott’s senior vice president, global operations. “The way this virus spreads is primarily through human contact, and that is the single most frequent way that presents risk to guests and associates.”

All hotel associates are required to wear masks on property to minimize risk. In addition, the American Hotel & Lodging Association has a “Safe Stay Guest Checklist” that requires guests at any hotel in the U.S. and Canada to wear face coverings in any enclosed public areas. Guests in other countries should check requirements in their local jurisdictions.

Wearing masks is just one of three fundamental ways to address the spread of the virus between guests and associates. The others are hand hygiene, where associates are required to wash hands with increased frequency, and social distancing.

“We are trying to strike the right balance to provide service, but also provide opportunities to observe physical distancing,” Ahluwalia says. “That also means leveraging mobile guest services more than ever before in all parts of the guest stay.”

Guests may also see plexiglass barriers and signage to encourage maintaining 6-foot spacing in lobbies and common areas, along with hand-sanitizing stations at elevators and doorways.

Continued (Part 3) 


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